Support

Need a hand with Vault? We are happy to help.

Email loinnirstudio@gmail.com and we will get back to you.

Where is my data stored?

Everything stays on your iPhone. Vault has no account and no cloud. Back up your collection anytime from Settings → Backup → Export vault.

I reinstalled the app and my medals are gone.

Local data is removed when the app is deleted. Restore from a backup file you exported (Settings → Backup → Import backup). Your Lifetime purchase restores automatically, or via Settings → Restore purchase.

How do I unlock unlimited medals?

The first five medals are free. A one-time Lifetime purchase unlocks the rest, with no subscription. Restore it any time on a new device with the same Apple ID.

How do I turn on the tilt-to-shine effect?

Settings → Living medals → Tilt to catch the light. It is optional and off by default.

The widget looks empty.

Open the app once so it can prepare your latest medals, then check the home screen again.